Privacy Policy
Who We Are
This website is operated by Bluewater Cornwall, a professional yacht skippered services provider based in Cornwall, UK.
What Information We Collect
We collect and process the following personal information:
Information You Provide to Us
Contact forms: When you contact us through our website, we collect your name, email address, phone number (if provided), and any information included in your message
Email enquiries: If you email us directly, we collect your email address and any information you include in your correspondence
Information Collected Automatically
Google Analytics: We use Google Analytics to understand how visitors use our website. This collects information about your device, browser type, pages visited, and how you interact with our site. This data is anonymised and does not personally identify you.
Why We Collect This Information
We use your personal information for the following purposes:
To respond to your enquiries about our skippered services
To provide quotes and discuss your requirements
To maintain records of our correspondence
To improve our website and services through analytics
Legal basis: We process your personal data on the basis of legitimate interests (responding to enquiries and providing our services) and, where applicable, your consent.
How We Store Your Information
Personal data from contact forms and emails is stored securely on password-protected computers
We do not use third-party CRM systems or cloud storage at this time
All computers storing personal data are kept secure and password-protected
We maintain regular backups to prevent data loss
How Long We Keep Your Information
Enquiry data (contact forms and emails) is retained for up to 10 years from the date of last contact
After this period, personal data is securely deleted
If you become a client, we may retain relevant correspondence for up to 10 years for business record-keeping purposes
Who We Share Your Information With
We do not sell, rent, or share your personal information with third parties except:
Google Analytics: Anonymised usage data is processed by Google under their privacy policy
Legal obligations: We may disclose information if required by law or to protect our legal rights
We do not share your personal data with marketing companies or other third parties.
Your Rights
Under UK GDPR, you have the following rights:
Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate personal data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request that we limit how we use your data
Right to object: Object to our processing of your personal data
Right to data portability: Request transfer of your data to another service
To exercise any of these rights, please contact us at [insert email]. We will respond within one month.
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us.